Documents related to 'how to handle complaints'
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What if we have problems with the landlord?For the most part, landlords want to get on well with their tenants. But sometimes the relationship breaks down. Use this checklist for pointers on how to deal with such a problem. ... Read more
12 Oct 2009
Dos and don'ts with clients and customers The customer is always right! Actually, they're not. But following our basic dos and don'ts should help ensure a trouble-free relationship. ... Read more
02 Sep 2009
Choosing a supplier It might sound obvious, but it's vital you choose the right supplier - otherwise you might be stuck in an agreement that you can't get out of. ... Read more
28 Jun 2009
Employers' Liability insuranceIf you employ one or more employees, then you must have Employers' Liability insurance (ELI) in place. You must be insured for at least £5m and have the policy displayed where your employees can see it.... Read more
01 Jun 2009
How to make a claim What, where and how do you make a claim if an insured event occurs? The events in the immediate aftermath of a claim can be crucial and the steps you take can be very significant should your claim be disputed.... Read more
25 Oct 2009
Why should we consider leasehold premises?A leasehold premises can offer many advantages over a freehold - but there are pitfalls too. You need to be aware of them all to be able to make a balanced decision. ... Read more
27 Apr 2009
How to protect a trade markThere are various hoops you have to pass through to ensure your trade mark (TM) is properly protected. Use this checklist to avoid any problems. ... Read more
07 Nov 2009
01 Nov 2009
Inducting your new employeeInducting someone into the workplace is all about introducing them to the business, meeting their colleagues and clients and generally helping them settle in as quickly as possible to make them feel welcome. It's all about c... Read more
10 Jan 2009
Are the premises suitable?Use this checklist to help marshal your thoughts so that you can decide upon something suitable. ... Read more
30 May 2009
