Introduction to this document

Damaged goods acceptance letter

If your supplier delivers damaged goods to your business, but you wish to accept them, albeit at a reduced price, use our letter to protect your position under the contract and to give you the edge in any dispute.


It is your responsibility to advise the supplier that the goods are faulty by rejecting delivery. Check the contract to see if there’s a specific time to do this. If not, this must be done a reasonable time after the goods were delivered by advising the supplier. If you are buying goods in the course of your business, be aware that faulty goods can only be rejected provided the defect is not minor. To protect your position make sure you tell your supplier this by using our letter, giving them the opportunity to re-negotiate the contract price or to take back the goods in their entirety.

Be careful

The law says you have a duty to the supplier to take reasonable care of the goods while they are on your premises. Our letter ensures that this responsibility passes back to the supplier, thus removing the possibility of any claim for damages for lack of care (and claiming compensation from you).