Documents related to 'do you have to sign the record of what was said?'
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Leavers and the exit interviewWhen you lose staff, make sure that any departure is handled as smoothly and as professionally as possible, including carrying out an exit interview.... Read more
19 Mar 2009
What if HMRC wants to see you?There is no statutory obligation to attend an interview and some advisors advocate non-attendance. However, if you decide to attend an interview, how should you react to HMRC's questions?... Read more
30 Oct 2015
Choosing a supplier It might sound obvious, but it's vital you choose the right supplier - otherwise you might be stuck in an agreement that you can't get out of. ... Read more
28 Jun 2009
Selecting and managing your IT supplierTo be able to get the maximum benefit from your website, you will need to have a robust IT system in place. Use this checklist to ensure you ask the necessary questions of your IT supplier.... Read more
08 Oct 2009
How to discipline an employeeFrom time-to-time, you will need to discipline members of staff. There is a right and a wrong way of going about this. Use this checklist to ensure you do things the right way. ... Read more
20 Apr 2012
How to make a complaint and get compensationUltimately, the Adjudicator's Office handles all complaints about the Taxman. However, the adjudicator will only examine a complaint if the right people in HMRC have seen it first. If you feel you have been ... Read more
30 Oct 2015
Dos and don'ts with clients and customers The customer is always right! Actually, they're not. But following our basic dos and don'ts should help ensure a trouble-free relationship. ... Read more
02 Sep 2009
How to chase a repaymentMost tax districts deal with taxpayers in strict alphabetical order. So if your surname begins with "T" you'll have quite a wait for any repayment due to you. How can you speed up the process?... Read more
30 Oct 2015
How to get an enquiry closed downIf you believe you've given the Taxman all the information he's requested, you may ask him to close the enquiry. If he refuses, it might be because he's on a fishing expedition or does not have the courage to close down ... Read more
30 Oct 2015
AppraisalsMeaningful appraisals are all about reviewing your employees' performance and potential. It should be a two-way process. To ensure your appraisals achieve their objectives, use this checklist as a guide. ... Read more
29 Aug 2009
