Documents related to 'dos and dont's with clients and customers'
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Choosing a supplier It might sound obvious, but it's vital you choose the right supplier - otherwise you might be stuck in an agreement that you can't get out of. ... Read more
28 Jun 2009
How to handle complaintsEffective complaint handling is essential to ensure a good business reputation and a strong order book. Done well, it can even lead to fresh sales. ... Read more
16 Jul 2009
Selecting and managing your IT supplierTo be able to get the maximum benefit from your website, you will need to have a robust IT system in place. Use this checklist to ensure you ask the necessary questions of your IT supplier.... Read more
08 Oct 2009
What if we have problems with the landlord?For the most part, landlords want to get on well with their tenants. But sometimes the relationship breaks down. Use this checklist for pointers on how to deal with such a problem. ... Read more
12 Oct 2009
PreventionIn an ideal world you'd want to be paid on time by every customer. Of course, there's no guarantee that you will achieve this, but use this checklist as a precaution to ensure you are not saddled with having to chase up too many slow or non-p... Read more
13 Aug 2009
How do we protect our copyright? This checklist will help ensure you follow all the steps necessary to protect your copyright, e.g. not disclosing your idea to a third party without them first having signed a copyright agreement. ... Read more
08 Mar 2009
What is a patent and how is it protected? Patents exist to protect things you've designed or made. Using this checklist will help ensure that all your hard work doesn't end up in someone else's hands. ... Read more
11 Feb 2009
Employers' Liability insuranceIf you employ one or more employees, then you must have Employers' Liability insurance (ELI) in place. You must be insured for at least £5m and have the policy displayed where your employees can see it.... Read more
01 Jun 2009
