Introduction to this document

Defective goods notice

If your supplier delivers defective goods to your business, which you wish to reject entirely, use our letter to protect your position under the contract and to give you the edge in any dispute.


The onus is on you to advise the supplier that the goods are faulty by rejecting delivery (subject to the wording in the contract saying otherwise, i.e. giving you a set time to reject the goods). This must be done a reasonable time after the goods were delivered by advising the supplier. Make sure too that you didn’t sign an acceptance note when you took delivery of the goods to say that they were received in a satisfactory condition. To protect your position, make sure this advice is given in writing, with our letter, giving the supplier the opportunity to take back the goods and offer you a refund (of the goods already paid for).

Be careful

The law says that you have a duty to the supplier to take reasonable care of the goods while they are on your premises. Our letter ensures that this responsibility passes back to the supplier, thus removing the possibility of any claim for lack of care. Once you have rejected the goods, it is vital you do not do anything to them which indicates to the seller that you have changed your mind and accepted them, for example by using them.


Only use this letter with regard to business-to-business contracts.