Introduction to this document


Second debt recovery letter

You’re owed money and your customer hasn’t responded to your first letter requesting payment.  You don’t want to issue proceedings yet because it’s an important customer and you can’t really afford to lose their business.

What to do

In these circumstances, it’s perfectly in order to send a gently worded second reminder letter. It’s probably unnecessary to even carry a threat of court action if they ignore this letter. What it’s doing is gradually upping the ante.  If need be, follow it up with a phone call.