Food complaint form

If you receive a complaint about food you have sold, information must be gathered from the complainant and others. Use our form to do this effectively.

Why is this important?

Keeping track of a complaint involving contaminated food should be a top priority so you can put control measures in place if necessary. Following an incident, a number of details will need to be collected so a thorough investigation can be carried out.

As a way of ensuring all the required information is collected and used in a productive wa,y use our Food Complaint Form.

Some tips for dealing with complaints

Do not admit liability at the time of the complaint. Simply apologise to the customer and assure them a full investigation will be carried out, with the findings disclosed once it’s complete.

Following the complaint, if you have reason to believe there is further contaminated food within your business, remove it from sale immediately and keep it in a secure place until further investigations have been completed.

If investigations determine it originated from within your own business, you must ensure appropriate action is taken to prevent a recurrence.

If, during the investigation, it is found that the problem arose with a bought-in product or ingredient, you must inform the supplier immediately. You should request they carry out their own investigation and notify you of their findings.

You must not give a supplier any personal details of the complainant unless they have given their consent.

On collection of the foreign body/contaminated food by the supplier, request that they issue you with a receipt to prove they have taken possession of it.